We recommend you carefully review and verify the layout of the pages, design elements, and text before approving the file. If you notice any errors, please correct them as soon as possible and send us the links or upload a new file. 

Once your file has been reviewed by the reprocentre team and confirmed, you will receive a notification from your project manager that the file is ready for your review.

When checking the files, note the following:

• is the file I am reviewing exactly the one (the name must match the order number)?
• are there any grammatical errors?
• is the page number sequence correct?
• is my text within the safe zone (or not too close to the cut lines)?
• are the photos in the right places?
• is the final format correct?
• are the bend lines in the correct place?

After carefully checking the files, you can confirm them or send links for corrections. You must do the same after receiving (if you have ordered) proofs.

Depending on the project, the files will be sent for approval within 24 hours after receiving them. In special cases, files are sent for approval within 3-4 hours. P.S. it does not include weekends and other non-working days.

Yes. KOPA printing house has the possibility to distribute and deliver products to different addresses. At the customer's request, packaging without the manufacturer's details can be used.

Yes, delivery conditions can be adjusted or changed if necessary.

Delivery time depends on which country the order is shipped to. Your project manager will inform you in advance about the delivery time of the order.

It depends on the complexity of the project and the amount of work in the printing house. If the order is needed urgently, ask your KOPA project manager if it is possible to get the job done faster.

After confirming the order and files, the work is handed over to the production. At this stage, the project will be carried out as approved in the written agreement (contract or e-form).

When planning a press, the project manager provides a critical file approval time for each project individually. On average files need to be approved within 24 hours of submitting ripped files. If the files are not confirmed on time, another production time / date is scheduled.

The order execution term is the number of working days during which your product is manufactured - from file confirmation to product delivery. Different processes are used during the production of each project (unless it is a re-order), so the terms for completing each order are different. Also, the production execution term depends on the load of the production capacity in the printing house, for example, queues form in the printing houses during the season, so the order execution term may be longer.